How does the shipping works?
All the prices are EX-words prices what means they do not include duties, taxes and transportation costs. Client is welcome to collect the goods personally in our warehouse in Windhoek, Namibia.
If you want us to organize a shipping for you, we will calculate the transport cost as a part of your invoice. Contact us to find out how much it costs. Shipping takes up to 30 working days or less depending on your destination.
What about the payment and documentation?
A 50% advance is required after placing your order. If the equipment is ready to be ship you we be requested to settle up the rest of the invoice after what you will receive all the documents necessary to accomplish the clearing process like a bill of lading (BOL) and packing list.
Duties and taxes
Duty and import tax are collected on imported goods by a country’s customs authorities. They wary between countries. The best solution is to find a clearing agency in your country and ask them to assist with all the formalities.
All the new equipment has 24 months guarantee and a second-hand 12 months guarantee. The specific condition are defined and sale and purchase agreement.
Training and online support
We offer a training of your stuff to help them familiarize with all the solutions offered by our machines. We will send you videos which explain how to operate the machines and all the other technical basic. Online support regarding maintenance and
Does the machine work with coins or tokens?
Depending on our client desire, we adjust the machines to be operated with tokens or any local currency including notes and coins. Money dispenser is a very comfortable solution for your potential players to conveniently exchange cash for coins or tokens.